In early 2020, the world faced a crisis of corneal respiratory disease. To reduce the prevalence of cornea 19 due to the high transmission of the virus, this led to the closure of educational institutions and universities in many countries, and universities faced unprecedented challenges. In response to these global emergencies, the world's higher education institutions have been forced to resort to e-learning and digital tools. One of the important components in holding e-learning is having a student support system in the university and educational institution. The student support system in e-learning includes all services and supports that lead to student academic success. This article mentions the student support system and its need to improve the status of e-learning. Important challenges of e-learning and student support needed based on the researcher's semi-structured interview with Aja University of Medical Sciences students included reduced interaction between professors and poor internet bandwidth, financial problems, technical problems in terms of hardware and software.