en Original Article Keywords: Quality of services, Educational Services, Gap, SERVQUAL Model 31 35 https://fmej.mums.ac.ir/article_10221.html Majid Khadem Rezaiyan khademrm@mums.ac.ir 42518 No Department of Community Medicine and Public Health, Faculty of Medicine, Mashhad University of Medical Sciences, Mashhad, Iran Mohammad Etezad Razavi etezadm@mums.ac.ir 42519 No Eye Research Center, Khatam-al-Anbia Hospital, Faculty of Medicine, Mashhad University of Medical Sciences, Mashhad, Iran Behjat Javadi javadib@mums.ac.ir 42520 No Department of Traditional Pharmacy, Faculty of Pharmacy, Mashhad University of Medical Sciences, Mashhad, Iran Zohre Feyzabadi feyzabadiz@mums.ac.ir 42521 No Department of Persian Medicine, Faculty of Persian and Complementary Medicine, Mashhad University of Medical Sciences, Mashhad, Iran maryam omidkhoda omidkhodam@mums.ac.ir 42522 No Department of Orthodontics, Faculty of Dentistry, Mashhad University of Medical Sciences, Mashhad, Iran Shahin Saeedinejat saeedish1@mums.ac.ir 42523 No Management & Social Determinants of Health Research Center, Faculty of Health, Mashhad University of Medical Sciences, Mashhad, Iran. Mehri Yavari yavarim@mums.ac.ir 42524 No Department of Health, Faculty of Nursing and Midwifery, Mashhad University of Medical Sciences, Mashhad, Iran Marziyhe Meraji merajim1@mums.ac.ir 42525 No Department of Health Information Technology, Faculty of Paramedical Sciences, Mashhad University of Medical Sciences, Mashhad, Iran. Farzad Akbarzadeh akbarzadehf@mums.ac.ir 42526 No Psychiatry and Behavioral Sciences Research Center, Faculty of Medicine, Mashhad University of Medical Sciences, Mashhad, Iran Masoud Youssefi youssefim@mums.ac.ir 42527 Yes Department of Microbiology and Virology, Faculty of Medicine, Mashhad University of Medical Sciences, Mashhad, Iran|Antimicrobial Resistance Research Center, Bu-Ali Research Institute, Mashhad University of Medical Science, Mashhad, Iran.